Refund policy
SHIPPING & RETURN POLICY
1. Definitions
Customer
Any natural or legal person who places an order via the SKROBBER webshop.
Product(s)
All goods offered via the SKROBBER webshop.
Order
The agreement between SKROBBER and the customer regarding the purchase and delivery of Product(s).
2. Applicability
This shipping and return policy applies to all orders placed via the SKROBBER webshop, unless explicitly stated otherwise.
By placing an order via our webshop, the customer agrees to the terms outlined in this policy.
SKROBBER reserves the right to modify or supplement this policy at any time. The most recent version will always apply to orders placed after the modification date.
3. Shipping Policy
Shipping Costs
Shipping costs are clearly shown during the checkout process.
For orders above a specified amount (as indicated on the website), shipping costs may be waived in full or in part.
Processing Time
Orders are typically processed and shipped within 1–3 business days after successful payment is received, unless otherwise noted on the product page.
Delivery Times
Delivery times depend on the destination country and selected carrier.
While we do our best to meet the estimated delivery times, delays may occur due to circumstances beyond our control, such as:
-
carrier disruptions
-
customs inspections
-
force majeure events
SKROBBER cannot guarantee an exact delivery date.
Delivery Responsibility
Once an order is handed over to the carrier, responsibility for transit transfers to the carrier.
SKROBBER is not liable for delays, loss, or damage during transit unless there is demonstrable negligence on the part of SKROBBER.
The customer is responsible for providing a correct and complete shipping address. If a package is returned due to an incorrect or incomplete address, additional shipping costs may be charged.
International Shipping
For international shipments outside the Netherlands or the European Union, additional costs may apply, such as:
-
import duties
-
customs fees
-
local taxes
These costs are the responsibility of the customer.
4. Return Policy
Return Period
Customers have the right to revoke their purchase within 14 calendar days after receiving the Product(s) without providing a reason.
To be eligible for return, products must:
-
be unused
-
be in their original condition
-
be returned in their original packaging
-
include all accessories and documentation
Return Procedure
To start a return, the customer must submit a return request via:
The request must include:
-
order number
-
reason for return
Upon receiving the request, the customer will receive confirmation and further instructions for the return process.
Return shipments without prior approval may not be processed.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on SKROBBER’s part, such as a wrong or damaged product.
Refund
Once the returned Product(s) have been received and inspected, the purchase amount will be refunded within 14 days via the same payment method used to place the order.
Shipping costs will not be refunded, unless the return is due to an error on SKROBBER’s part.
Refunds will only be processed if all return conditions are met.
Exceptions
Certain products may not be returned for hygiene reasons or due to specific product properties. This will be clearly noted on the product page.
Personalized or made-to-order products are not eligible for return, unless there is a manufacturing defect or transit damage.
Damaged or Incorrect Products
If a customer receives a damaged or incorrect product, they must report this within 48 hours of delivery via:
Please include:
-
order number
-
photos of the product
-
a clear description of the issue
SKROBBER will provide an appropriate solution in this case, such as a replacement or refund.
5. Contact Information
For questions about this shipping and return policy, you can contact:
SKROBBER B.V.
Talmastraat 10C 1
3864 DE Nijkerkerveen
the Netherlands
Email: info@skrobber.com
SHIPPING & RETURN POLICY
(English version – identical to the previous text)
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SHIPPING & RETURN POLICY
1. Definitions
Customer
Any natural or legal person who places an order via the SKROBBER online shop.
Product(s)
All goods offered via the SKROBBER online shop.
Order
The agreement between SKROBBER and the customer regarding the purchase and delivery of Product(s).
2. Scope of Application
This shipping and return policy applies to all orders placed via the SKROBBER online shop, unless explicitly stated otherwise.
By placing an order, the customer agrees to the terms of this policy.
SKROBBER reserves the right to modify or supplement this policy at any time. The current version applies to orders placed after the modification date.
3. Shipping Policy
Shipping Costs
Shipping costs are clearly shown during the ordering process.
For orders above a specified amount (as indicated on the website), shipping costs may be waived in full or in part.
Processing Time
Orders are typically processed and shipped within 1–3 business days after successful payment is received, unless otherwise specified on the product page.
Delivery Times
Delivery times depend on the destination country and selected carrier.
While we do our best to meet the stated delivery times, delays may occur due to circumstances beyond our control, such as:
-
carrier disruptions
-
customs inspections
-
force majeure events
SKROBBER cannot guarantee exact delivery dates.
Delivery Responsibility
Once an order is handed over to the carrier, responsibility for transit transfers to the carrier.
SKROBBER is not liable for delays, loss, or damage during transit unless there is demonstrable negligence on SKROBBER’s part.
The customer is responsible for providing a correct and complete shipping address.
International Shipping
For international shipments outside the European Union, additional costs may apply, such as:
-
import duties
-
customs fees
-
local taxes
These costs are the responsibility of the customer.
4. Return Policy
Return Period
Customers have the right to revoke their purchase within 14 calendar days after receiving the Product(s) without providing a reason.
Products must:
-
be unused
-
be in their original condition
-
be returned in their original packaging
-
include all included accessories
Return Process
To start a return, please contact:
Please provide the following:
- order number
- reason for return
Upon receiving the request, you will receive further instructions for the return process.
Refund
Once the returned Product(s) have been inspected, the refund will be processed within 14 days via the original payment method.
5. Contact
SKROBBER B.V.
Talmastraat 10C 1
3864 DE Nijkerkerveen
the Netherlands
Email: info@skrobber.com